The tech industry has observed significant growth in recent years, but the industry faces a shortage of labor. The Australian Financial Review notes that tech jobs are becoming very difficult to fill. Whereas employers may receive multiple applications, they come to the harsh reality that the applicants have alternatives too, and thus, it becomes very difficult for a company to attract and retain tech talent.
This article will guide you on the types of outsourcing that Australia can benefit from:
Many companies in Australia outsource tech functions that are non-core. This enables such companies to undertake leaner office operations and at the same time cut on the overheads. In addition to that, it is not uncommon to find outsourcing in Australia taking the form of complex functions such as finance and administration. The advantage of this is that it brings efficiency and sustainability to the office.
Customer support is one of the most outsourced business operations in Australia. All that a BPO team does is to learn your business operations and other important details such as your market segments. The team learns how to answer each question in the best way possible, and how to direct clients for assistance. Most importantly, the BPO team learns how best to present your brand and becomes the face of your company.
Content writing is another function that is commonly outsourced. Many countries in Central Europe and Asia can speak fluent English, and they can write in Australian English as well. A content writing package may also include the cost of SEO and posting the content. By extension, many countries do very well in web design, and Australian companies can seek web design services in such countries.
Business owners understand the value of research and development in business. Australian companies want to know how the customers respond to their products and services, the weaknesses of their products and services, and possible new market opportunities. This is not a function that should be done in-house. Rather, it is better taken by the experts through outsourcing to Australia.
With outsourcing, Australian companies are able to benefit from market experience without breaking the bank for it. Moreover, outsourcing helps Australian companies save time, and they can direct this time to other functions in the running of the business. IT recruitment agencies Australia are always busy searching for new outsourcing locations where they can recruit the best tech talents.
Where Can Australia Outsource Its Tech Jobs?
One of the countries where Australia can outsource its tech labor needs is Armenia. Already big tech companies such as Google and Microsoft have already established a physical presence in the country, with others planning on doing the same. The cost of living in the country is not high, and this translates to a lower cost of labor.
Another advantage of Armenia is that many of the tech professionals have already worked in European and American companies. Therefore, they are exposed to the Western culture making it easier to work with them. In addition to that, a significant number of tech professionals in the country have already completed projects that are complex and global.
The Armenian government has made a commitment to support the tech sector in the country. This has seen many young and energetic people in the country come up with unique tech ideas that have been recognized globally. Whereas the official language in the country is Armenian, English is widely spoken.
Another country that Australia should consider for outsourcing is Kazakhstan. The dominant niches in Kazakhstan for the tech ecosystem are fintech, govtech, and smart tech. The country has received immense support from the government making operating in the country less bureaucratic.
Kazakhstan boasts of at least 8, 000 tech companies located in the country. This large number is due to the country’s efforts to prepare the country for the digital technology of the future. One of the most common products in Kazakhstan is custom-made software. The developers in Kazakhstan are already used to working in different time zones due to the experience that they have working with American companies.
Australia will see more growth in the technology sector in the coming years. Employers should be aware that this will translate to a further scarcity of reliable and long-term IT staff. With that scenario, the most viable and sustainable solution is thinking about outsourcing.